Contact Us for
Support and Inquiries
Whether you have a question about a future stay, need assistance with a current reservation, or want to learn more about our community standards, the Brinquo team is here to help. We pride ourselves on providing clear and timely communication to all our visitors.
Location and Address
Our headquarters are situated at 18 Harbour Vista Road, Auckland 1010, New Zealand. This central location allows us to maintain close relationships with our partner hotels and gaming halls.
Direct Phone
For urgent inquiries or immediate assistance, our professional staff are available during standard New Zealand business hours to provide guidance and venue information.
Call Now: +64 9 000 0188Email Support
The best channel for detailed inquiries, feedback, or sending documents related to your booking. We aim to respond to all professional emails within one business day.
Email Us: stay@brinquo.comSupport for International Visitors
We understand that our visitors come from all over the world, and we are prepared to assist with the unique needs of international travelers. This includes providing information on local transport, currency exchange, and identification requirements for our 18+ facilities.
If you are contacting us from a different time zone, please be mindful of the New Zealand time difference. Our concierge and support teams will get back to you as soon as our office opens. We value face-to-face interaction and are always happy to welcome our community members to our Auckland hub.
Using the Contact Form
Our integrated contact form is designed for your convenience. Simply enter your name, email, and the nature of your inquiry, and our system will route your message to the appropriate department.
Response Time
Target: Within one business day
Global Standard
Professional hospitality assistance
Media & Partnership
For members of the press or potential business partners, we have a dedicated channel. We are always open to discussing new opportunities that align with our philosophy of luxury hospitality in New Zealand.
Direct Management AccessFeedback & Input
Your experience matters to us. Whether you had a positive stay or have suggestions for improvement, we use your voice to constantly refine our services and hospitality standards.
Review Community GuidePrivacy & Security
Your personal information is handled securely. We do not share your contact details with third parties without your explicit consent, except as required for venue coordination.
Privacy Framework
Personalized Hospitality
Our office is located in the heart of Auckland, ensuring we are closely connected to the venues we represent. We value face-to-face interaction and are always happy to welcome our community members by appointment.
Standard business hours apply for administrative inquiries, while our venue partner support lines operate alongside hotel facility hours to ensure guest safety and satisfaction around the clock.